Set up reception and waiting area: First impressions count
by Wiepa Team on Jul 07, 2026Setting up a reception and waiting area: First impressions count
In a nutshell
The reception area must fulfill two tasks simultaneously: be welcoming for visitors and remain a functional workplace for employees. Lighting and acoustics are most frequently underestimated, although they strongly shape the overall impression.
The reception area is often the first direct contact with a company. A clear, friendly, and professional setup creates trust and orientation.
What's included?
- Reception desk or consultation area
- Visitor chairs and waiting area furniture
- Cloakroom and storage options
- Information stands and brochure racks
- Pleasant lighting
- Acoustics for more quiet and discretion
Combining function and effect
Reception areas must look good and function practically. Employees need good working conditions, visitors clear orientation, and sufficient seating options.
Frequently asked questions
How many seats should a waiting area have?
Based on the usual number of visitors plus some buffer, so that no one has to stand even with several simultaneous appointments.
Why are acoustics so important at reception?
Conversations at reception are often confidential; good acoustics ensure more discretion and a quieter atmosphere for all involved.
Should the reception chair be different from office desk chairs?
The same ergonomic requirements apply to reception staff as to any other full-time workplace.
Further Wiepa guides
Acoustics for reception, waiting rooms, and customer areas
Setting up meeting rooms: Furniture, acoustics, light, and technology
Conclusion
A good reception area appears professional, calm, and well-organized. Wiepa assists with furniture, visitor chairs, lighting, and room effect.
