General Terms and Conditions

Scope of Application

For the business relationship between the provider Wiepa Bürofachpartner GmbH (hereinafter "Seller") and the customer (hereinafter "Buyer") via this online shop, only the following General Terms and Conditions in their version valid at the time of the order shall apply. The application of different terms and conditions of the Buyer is hereby rejected, unless otherwise agreed.

Please refer to the provider identification (Imprint) for the identity and address of the Seller.

Conclusion of Contract

The assortment displayed in the Seller's online shop does not constitute a binding offer by the Seller but serves as an invitation for the Buyer to submit a binding offer.

The Buyer can select products from the online shop's assortment and collect them in a virtual shopping cart by clicking a button labeled "Add to Cart". The Buyer can view the contents of the shopping cart at any time by clicking the "View Cart" button and modify items using the provided functions for removal ("Trash Can Symbol") or adjustment (selection field "Quantity"). After clicking the "Checkout" button, the customer has the option to enter or select their billing address, delivery address, payment method, and shipping method. This data can be reviewed on an overview page and adjusted using the modification function ("Pen Symbol") or the provided selection options. By clicking the "Buy" button, the customer submits a binding offer to purchase the goods in the shopping cart.

The Seller will first confirm receipt of an order with an order confirmation, which again lists the customer's order. The automatic acknowledgment of receipt merely documents that the customer's order has been received and does not constitute acceptance of the offer.

The Seller is entitled to reject the offer and to submit a modified offer to the customer, possibly with regard to the agreed payment method.

If the Seller accepts the customer's offer, this occurs in accordance with the following provisions:

• For orders paid in advance or, if offered, via PayPal, by the Seller requesting payment from the customer.
• For orders paid by direct debit or, if offered, by invoice or cash on delivery, by the Seller sending an order confirmation to the customer within five working days of receiving the order, or by delivering the ordered goods to the customer, with the date of receipt by the customer being decisive in each case.

The contract language is German.

The contract text is stored by the Seller and sent to the Buyer in text form after the order has been placed, along with these General Terms and Conditions and the cancellation policy. In addition, the contract text is archived on the Seller's website and can be accessed by the Buyer via their password-protected customer account, provided the customer has created a customer account in the Seller's online shop before placing their order.

Consumers have a right of withdrawal in accordance with legal provisions. Further information can be found under the menu item Right of Withdrawal & Returns .

All customers also have a voluntary right of return. Further information on this can also be found under the menu item Right of Withdrawal & Returns.

Retention of Title

If the Buyer is a consumer, the Seller retains title to the delivered goods until full payment of the owed purchase price.

If the Buyer is an entrepreneur within the meaning of the German Civil Code (BGB), the Seller retains title to the delivered goods until full settlement of all claims arising from an ongoing business relationship. The Seller undertakes to release the securities due to him at the Buyer's request, provided that the realizable value of the securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is at the Seller's discretion. If the Seller withdraws from the contract due to the Buyer's breach of contract - in particular default in payment - (realization event), he is entitled to demand the return of the reserved goods.

Prices and Costs

Unless otherwise stated, all prices indicated on the Seller's website are total prices plus the respective applicable statutory value-added tax. This does not apply if the Buyer has indicated to be a consumer. In that case, the prices including the respective applicable statutory value-added tax will be displayed.

Any additional delivery and shipping costs will be indicated separately in the respective product description and in the order form and are to be borne by the Buyer, unless the Buyer, as a consumer, exercises their right of withdrawal.

If the Seller delivers to countries outside the European Union, additional costs may arise in individual cases, which are to be borne by the customer. These include, for example, costs of money transactions (e.g., transfer fees, costs for foreign currencies) or import duties or taxes (e.g., customs duties and import sales tax).

The due date of the purchase price depends on the payment method offered by the Seller and chosen by the customer.

• Payment is generally due immediately upon conclusion of the contract.
• If the Seller offers the payment method "cash on delivery" and the customer selects it, payment is due upon delivery of the goods.
• If the Seller offers the payment method "payment upon pickup" and the customer selects it, payment is due upon pickup of the goods.
• If the payment method "prepayment"; "Paypal"; "Sofortüberweisung"; or "credit card" is agreed, payment is due immediately upon conclusion of the contract.

Delivery, Availability

The goods will be shipped by postal or parcel service, unless otherwise agreed.

The seller bears the shipping risk if the buyer is a consumer.

This does not apply if the Buyer is an entrepreneur within the meaning of the German Civil Code (BGB). In that case, the risk passes to the customer at the latest upon handover of the delivery item (where the start of the loading process is decisive) to the forwarding agent, carrier or other person designated to carry out the shipment. This also applies if partial deliveries are made. If the shipment or handover is delayed due to circumstances for which the customer is responsible, the risk passes to the customer from the day on which the delivery item is ready for shipment and the seller has notified the customer of this.

The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only if the non-delivery is not attributable to the Seller and the Seller has concluded a concrete covering transaction with the supplier. In the event of unavailability or only partial availability of the goods, the Buyer will be informed immediately and any consideration already paid will be refunded without delay.

In the case of self-collection, the Seller will first inform the Buyer by e-mail that the ordered goods are ready for collection. After receiving this e-mail, the Buyer can pick up the goods at the Seller's premises by arrangement with the Seller. In this case, no shipping costs will be charged.

Warranty

The Seller is liable to consumers for defects in accordance with the applicable statutory provisions.

If the Buyer is an entrepreneur within the meaning of the German Civil Code (BGB), the following applies:

If the customer is a merchant, the delivered goods must be inspected carefully immediately after delivery to the customer or to the third party designated by him. They shall be deemed approved if the customer does not give notice of defects with regard to obvious defects or other defects that were recognizable upon immediate, careful inspection, within seven working days after delivery of the delivery item, or otherwise within seven working days after discovery of the defect or any earlier time at which the defect was recognizable to the customer under normal use of the delivery item without further investigation. A notice of defect must be sent to the contractual partner in writing. Dispatch is sufficient to meet the deadline.

In the event of material defects in the delivered items, the Seller is obligated and entitled, at his discretion, to repair or replace the goods within a reasonable period. A repair or replacement delivery does not extend the warranty period - the original purchase date is decisive.

Liability

The Buyer's claims for damages exist only according to the following provisions and are otherwise excluded.

The Seller is liable without limitation for the Buyer's claims for damages for any legal reason in cases of intent or gross negligence, in cases of injury to life, body, or health, as well as due to a guarantee promise, unless otherwise regulated in this regard.

In the event of a breach of essential contractual obligations, the Seller is only liable for the typical, foreseeable damage if this was caused by simple negligence, unless he is liable without limitation according to the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the Seller according to its content to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place, and on the observance of which the Buyer may regularly rely.

The limitations of paragraphs 1 and 2 also apply in favor of the Seller's legal representatives and vicarious agents if claims are asserted directly against them.

Mandatory legal provisions such as those of the Product Liability Act remain unaffected.

Dispute Resolution

Consumer Dispute Resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Final Provisions

Contracts between the Seller and the Buyer shall be governed by the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as the protection granted by mandatory provisions of the law of the state in which the consumer has his habitual residence is not withdrawn.

If the Buyer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the Buyer and the Seller is the Seller's registered office.